Poor/no connection

[Amanda123456]

Moved from BT to sky. The connection was good for the first 2/3 months. Now I am having trouble with poor connection. Even on our mobile telephone, Web sites won't load and we have to turn off broadband on the phone to use it. My kids are constantly complaining about their xbox games due to the poor connection also.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147