Poor internet

[Philippa8]

I switched to sky on Monday 10th February and the internet connection is very poor, it's slow when using my mobile phone and also when streaming TV it buffers every 30 seconds 

[Addie15]

Hi there, @Philippa8. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.