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Discussion topic: Poor internet speed
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This message was authored by: Laraturner
Message posted on 20 Jun 2026 09:52 AM
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Poor internet speed
Hi, the first few days of getting the sky box internet speed was around 300ms, however for the last few weeks now im getting as low as 20ms and averagimg around 35ms.
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 20 Jun 2026 10:04 AM - last edited: 20 Jun 2026 10:06 AM
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Re: Poor internet speed
To avoid confusion, 'ms' is milliseconds and is a measure of time: in this context it's used to indicate latency (where lower figures are better)
Broadband speed is typically quoted in 'mbs' which is megabits per second.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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