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Discussion topic: Poor internet connection

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Avatar for Ian281
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This message was authored by: Ian281

Message posted on ‎10 Apr 2025 08:42 PM

Poor internet connection

Hi, we have had an engineer out today to help with our internet connectivity. This evening our TV is buffering and the internet keeps loosing connection. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎11 Apr 2025 07:26 AM

Re: Poor internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Ian281 if the hub is losing connection to the line as shown by the leds on the unit give Sky a call to report that the fault want fixed. If however it isnt the connection it could be poor wifi in your home.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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