Poor intermittent internet connection

[Suebren40]

Good morning, over the past few weeks our internet connection has been intermittently in and out, when watching iplayer or ITV X in the evening we frequently (around 4 times in 30 mins) loose internet connection and have to wait around 1-2 mins for the programme to continue sometimes a message is displayed saying, no internet connection. Also intermittently even though our iPads are connected to the router they won't load even basic things such as google or the weather app which is very frustrating, when I run the internet speed test it looks ok, please can you help?

Sue Jones 

[Brill+Gill]

Hi @Suebren40, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141