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Discussion topic: Poor connection
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This message was authored by: K34567
Message posted on 01 Apr 2026 07:56 PM
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Poor connection
Poor broadband connection since getting sky at new property
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 02 Apr 2026 07:12 AM
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Re: Poor connection
@K34567 run the service checker in the My Sky app as Skytests the speed of your connection daily and you can see the results there. If you have a full fibre connection thecspeed should be correct from day 1 but Sky only accept issues on spedd after 14days. This is because partial fibre connections do take time to optimise.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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