Poor connection

[Maxself]

Our WiFi is unusable throughout the house. There is connection but outside of the room it is in the speed drops massively, to about 9mbps about 5 meters from the router

[JimM1]

@Maxself What sky Hub do you have white or black?

[Maxself]

Hi Jim, it is white, thanks

[JimM1]

@Maxself Is this just all new Hub wise to you?

[Maxself]

We have had the hub for a month or two

[Chrisee]

@Maxself if your home has solid internal walls the reduction in speed is to be expected. You could get a WiFi extender as part of Sky'sxadd-on WiFi Max package but that may not be much better if your home isxseriously WiFi unfriendly and third party equipment could beca better choice.

[Maxself]

Hi

i don't really think it's good enough that we should have to get a wifi extender. If the broadband can't be approved we will move to another provider. Can the wifi be improved or is the only solution a wifi extender ?

[JimM1]

@Maxself As per @Chrisee and you also may just wish to check your wireless securities level is at WPA2-PSK, lnk below if you need that!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a