Poor connection upstairs

[ClaireMC75]

When I run the tests on my phone app I am told that everything appears fine however my son's PC and my phone frequently lose connection with the signal. Can anyone help?

[Highlinder]

@ClaireMC75  Does your package have broadband boost or do you have Sky Broadband Max package?

[ClaireMC75]

I have sky broadband superfast.  

[TimmyBGood]

@ClaireMC75 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[ClaireMC75]

Thank you @TimmyBGood .it sounds like I either have to pay for a booster for the guarantee or buy one and hope I can make it work. Urgh how disappointing that there is yet another loophole to get money from the customer.