Poor connection on Fibre

[JanaD]

I had Fibre 300 for a week. It's been few times at 300 but most of the time only reaches 10 on the website checker and the Sky app still showing 300!!! It doesn't make any difference if I'm in a room or sitting Infront of the router.

[Me134]

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@JanaD wrote:
I had Fibre 300 for a week. It's been few times at 300 but most of the time only reaches 10 on the website checker and the Sky app still showing 300!!! It doesn't make any difference if I'm in a room or sitting Infront of the router.

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You're talking about speed over wifi, not the speed to the router which the checker reports.

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max