Poor connection - internet cutting out regularly

[Steve3859]

I had to have a repair to the connection outside my home today as the cable was disconnected. I was told I should not have issues with the signal and internet dropping out now it's been repaired but it's currently dropped out 4 times in 20 minutes and is worse than ever. I have also struggled with a poor connection and was given a new router to see if it made a difference but it hasn't. I am now getting increasingly fed up as you cannot use it when the line cuts out every few minutes. Please can someone come and sort out the problem. 

[Addie15]

Hi there, @Steve3859.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147