Poor connection and speed

[Brooke30]

We have paid for gigafast broadband and I have been checking the speeds over the past week as our WiFi connection and speeds are very poor and intermittent! We can't even FaceTime or do simple online tasks without the connection dropping out and being extremely slow!

[Addie15]

Hi there, @Brooke30.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.