Poor broadband

[Emma612]

I have recently upgraded to full fibre broadband, but it is proving to be much slower than the broadband we had before. we even upgraded and included a booster in this package. It is having no effect at all. gaming is proving impossible and even just scrolling on the Internet is extremely slow. please can this be looked into as a matter of urgency

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, 
 

[borris]

Have you now got the white Sky Max hub? Was the change noticed after connecting that?