Poor broadband

[AndyHough]

Not for the first time I'm experiencing a lack of connectivity with Sky broadband.

this is a regular fault with outages and connections struggling almost daily.

how long until I'm entitled to leave penalty free due to poor service ? Thanks 

[Daniel0210]

---

@AndyHough wrote:
how long until I'm entitled to leave penalty free due to poor service ? 

@AndyHough 

Sky have been sending out emails and letters regarding the April 2026 annual price increases.

Once yours arrives it contains a number to call if you wish to cancel certain Sky services penalty free. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, or Broadband/Talk.

[AndyHough]

There are numerous times the connection drops out and for what I pay it's frustratingly poor. Where does the line get drawn as to when it's not up to standard and value for money is not being received?