Poor broadband

[-Grant_14]

Very spotty connection over the last week, and now have no WiFi at all, yet the service checker on the app says everything is good. I'm trying to work from home, and the kids are at home because it is the school holiday, so no WiFi is a disaster! I've still got lots of time on my contract, but this is the kind of unreliable service the encouraged me to leave virgin

[Daniel0210]

@-Grant_14 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[-Grant_14]

Thanks. Tried all those things and it kept saying everything was fine. It did seem to resolve itself after a few hours, with all devices working fine since. Still no idea what the problem and subsequent cure was