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Discussion topic: Poor broadband service

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Avatar for Gary616
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This message was authored by: Gary616

Message posted on ‎29 Dec 2025 08:22 PM

Poor broadband service

My broadband has been going off and on regular for the past few days. I have carried out all the checks, switched it off and back on again yet still getting connection issues. This is unacceptable and I new demand answers. I am a long time customer and getting sick of these issues happening too regularly.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Dec 2025 08:30 PM

Re: Poor broadband service

Posted by a Superuser, not a Sky employee. Find out more
@Gary616 wrote:
This is unacceptable and I new demand answers.

@Gary616 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

See if this link assists at all

https://www.sky.com/help/articles/broadband-diagnostic-start 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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