Poor WiFi

[LiamClose]

Hello.

Really disappointed with the wifi we've had since going with you. We don't get wifi in all the rooms and the lag on it is poor. Trying to game makes it almost impossible and creates no enjoyment at all. Needs to be sorted as it's awful.

[caesarome]

@LiamClose 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.