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Discussion topic: Poor WiFi

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This message was authored by: Olivia002

Message posted on ‎09 Sep 2025 07:47 PM

Poor WiFi

My WiFi connection is so poor in the house. The router is situated in the hall opposite the living room and we cannot go on WiFi on our phones and the tv is often blurred because of buffering/laptops are so slow to complete work.

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This message was authored by: jamesn123

Message posted on ‎10 Sep 2025 10:33 AM

Re: Poor WiFi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Olivia002 

Have you ran the line test in the My Sky app to check the connection outside is fine?

What kind of speeds are you currently getting both next to the router & in the living room?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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