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Discussion topic: Poor WiFi since switching from BT

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This message was authored by: Cot1

Poor WiFi since switching from BT

Our ring camera in the garden is continuing to lose signal and we did not have this issue with BT. The range extender is upstairs currently. 
as per our previous complaints if this is not resolved then we will have to cancel our broadband and request a full refund.

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This message was authored by: Brill+Gill

Re: Poor WiFi since switching from BT

Posted by a Sky employee

Hi @Cot1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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