Poor WiFi signal

[Sarah0312]

The broadband was connected today.

there was a fault with the line. Open reach have been and corrected that. 
however the signal from the WiFi still doesn't reach upstairs. Matthew from open reach said to contact sky as the problem is with the hub and we made need a booster. Please advise

[Tom-W19]

Hi @Sarah0312 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147