Poor WiFi signal in flat

[Olivesaregreen]

I've moved home recently and the WiFi since we've moved in has been appalling. It only works properly in the same room as the hub - I live in a flat and you can't even pick up the WiFi in the 2 bedrooms, especially bad on phones but still have problems with laptops etc too. I have no idea how to escalate/get access to sky broadband boosters. Any ideas on what to do?

[TimmyBGood]

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@Olivesaregreen wrote:

I have no idea how to escalate/get access to sky broadband boosters. Any ideas on what to do?

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.