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Discussion topic: Poor WiFi following Sky Max upgrade

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This message was authored by SimonBates This message was authored by: SimonBates

Poor WiFi following Sky Max upgrade

Recently updated to Sky Max - since the wifi, from the main Sky Q box has been shocking...

 

also, wifi drop outs round the home, despite the guarantee of better widj

 

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This message was authored by Kelvin13 This message was authored by: Kelvin13

Re: Poor WiFi following Sky Max upgrade

I have the exact same issue! Tried the help and it sent me here! 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor WiFi following Sky Max upgrade

Posted by a Superuser, not a Sky employee. Find out more

@SimonBates wrote:

 

also, wifi drop outs round the home, despite the guarantee of better widj

 


Unfortunately the 'guarantee' is rather more of a marketing thing than actual physics.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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