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Discussion topic: Poor WiFi connection in some rooms

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This message was authored by Mutapa This message was authored by: Mutapa

Poor WiFi connection in some rooms

The WiFi downstairs barely connects and averages 1 to 2 bars. I use that area to conduct meetings and deliver online training. The engineer when they set this up, we recognised this but he assured me it will pick up over time. That has nor happened and is causing me a lot of stress. He spoke of a booster as a solution if it does not change. Please may we try this?
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor WiFi connection in some rooms

Posted by a Superuser, not a Sky employee. Find out more

@Mutapa wrote:
 He spoke of a booster as a solution if it does not change. Please may we try this?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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