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Discussion topic: Poor TV connection.

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Avatar for Carolyn3463
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This message was authored by: Carolyn3463

Message posted on ‎07 Apr 2026 05:13 PM

Poor TV connection.

The TV keeps breaking up. It's loosing it's connection and keeps freezing 

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Avatar for pvcpro73
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This message was authored by: pvcpro73

Message posted on ‎07 Apr 2026 06:15 PM

Re: Poor TV connection.

Our TV does the same, it's been really bad recently, very glitchy and the volume vanishes randomly. There are some channels that we don't even bother trying to watch as it's so bad all of the time on those particular chanels.

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This message was authored by: Chrisee

Message posted on ‎07 Apr 2026 06:44 PM

Re: Poor TV connection.

Posted by a Superuser, not a Sky employee. Find out more

@pvcpro73 & @Carolyn3463 what Sky TV system do you use? 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: pvcpro73

Message posted on ‎08 Apr 2026 10:23 AM

Re: Poor TV connection.

I have a sky q box

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Message posted on ‎08 Apr 2026 10:26 AM - last edited: ‎08 Apr 2026 10:26 AM

Re: Poor TV connection.

Posted by a Superuser, not a Sky employee. Find out more

@pvcpro73  Sky Q uses a satellite dish for live TV not broadband (where you have posted), you would be best posting on the correct board for Sky Q.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: pvcpro73

Message posted on ‎08 Apr 2026 11:31 AM

Re: Poor TV connection.

Hello,

I didn't post anything about broadband, I was replying to the OP saying I also had issues with my TV connection.

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This message was authored by: Chrisee

Message posted on ‎08 Apr 2026 11:43 AM

Re: Poor TV connection.

Posted by a Superuser, not a Sky employee. Find out more

@pvcpro73 you replied to a thread in a board discussing Sky Broadband not Sky Q which is why we are suggesting you ask for help in the Sky Q firum..

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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