Poor Signal

[Jti86]

Hi my WiFi check is saying there's no problem with my devices yet we have had virgin connecting new connections the last two weeks... since that the signal for WiFi in the house is awful. My boys can't physically play on their Xbox as there ping is so high (800) when it's should he between 0-20. I paid extra to get the better service from you but the speed I am being shown on this tester doesn't add up to what we are actually getting  is there anything that can be done to solve this please? 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.