@Emmie48 wrote:
Good morning My family and I have been experiencing ongoing issues with regards to the Internet connection with mobile phones in the house. This is resulting in having to use mobile data which isn't cost effective. Additionally, at times, even when using mobile data - there still remains poor connectivity in the house. This is impacting 4 adults and 1 young person. This has been happening for a number of weeks. I would appreciate a prompt resolution and out of ideas of what this could be when all the remote testing seems to come back ok? Many thanks and I look forward to your response/s. Em
We're only other customers here, like yourself.
If you mean you have poor mobile connectivity then that's a different problem and if it's not Sky mobile would have to be taken up with your supplier (not that a poor internal mobile signal is going to change much). Obviously a decent internal WiFi signal will solve that, especially if you have WiFi calling.
Have a look at the following to see if they can resolve your problem easily. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).
https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
https://www.sky.com/broadband/wifi-max
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
