Please can I request a new router ours is slow and keeps dropping the connection it is also old

[Kelly110]

Please can I request a new router ours is slow and keeps dropping the connection it is also old

[jamesn123]

@Kelly110 

This forum is mainly customer to customer based, you are not talking to Sky on here.

Sky do not take requests for new routers, they only replace like for like if its faulty or upgrade if required through a package or technological advancement.

Which hub do you have at the moment?

Can you please post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...