Picture keeps pausing

[Paul13__]

Watching a show and the picture and saund pause, causing the sound and picture to be out of synch. My own speed checker says wife slow, but Sky systems says all is good ? I've done resets and searched for updates in settings please help.

[Addie15]

Hi there, @Paul13__. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.