@Leesha You'll need to provide a lot more details, there isn't much to go on posting 3 words.
What TV service do you have? Sky Q, Sky Stream? Sky Glass?
What, if anything have you tried to resolve the issue?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
