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Discussion topic: Picture and sound
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This message was authored by: Supersonic
Message posted on 16 Aug 2026 10:18 PM
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Picture and sound
Both picture and sound keep freezing on my TV, picture is grainy
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This message was authored by: Me134
Posted by a Superuser, not a Sky employee.
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Message posted on 17 Aug 2026 08:02 AM
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Re: Picture and sound
@Supersonic wrote:
Both picture and sound keep freezing on my TV, picture is grainy
A bit more information would be needed I'm afraid. What platform, live channels, recordings, apps, how is the platform connected to the internet if streaming?
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
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