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Discussion topic: Picture Freezing
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This message was authored by: Mandy_Winter
Message posted on 22 Sep 2026 07:33 PM
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Picture Freezing
Picture keeps freezing plus the TV seems to pop and the screen goes black for a split second. This has only started happening when we transferred over to Sky. This happening on multiple channels but mainly BBC1
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Sep 2026 06:52 AM
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Re: Picture Freezing
@Mandy_Winter which Sky TV system are you using Sky Q or Sky Stream?
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Mandy_Winter
Message posted on 29 Sep 2026 04:49 PM
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Re: Picture Freezing
Sky Stream
This message was authored by: Jbradshaw777
Message posted on 29 Sep 2026 08:56 PM
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Re: Picture Freezing
Happening for me too. Pauses for a fraction of a second every 3 seconds, and audio sync is off. New Sky Stream customer. Only seems to happen with BBC and ITV through the main interface.
And yet BBC iPlayer and ITVX apps play OK.
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