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Discussion topic: Picture Freezing

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This message was authored by: Mandy_Winter

Picture Freezing

Picture keeps freezing plus the TV seems to pop and the screen goes black for a split second. This has only started happening when we transferred over to Sky. This happening on multiple channels but mainly BBC1
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This message was authored by: Chrisee

Re: Picture Freezing

Posted by a Superuser, not a Sky employee. Find out more

@Mandy_Winter which Sky TV system are you using Sky Q or Sky Stream?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Mandy_Winter

Re: Picture Freezing

Sky Stream

 

This message was authored by: Jbradshaw777

Re: Picture Freezing

Happening for me too. Pauses for a fraction of a second every 3 seconds, and audio sync is off.  New Sky Stream customer. Only seems to happen with BBC and ITV through the main  interface.

 

And yet BBC iPlayer and ITVX apps play OK.

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