@Jimtoohig01 does the Sky hub recognise the hue is plugged in - check the indicator lights on the port are lighting? If not its likely to be a cable issue so try another cable as Sky hubs tend to be sniffy about pertially wired cables with only 4 of the 8 connectors used.
If the cable is good but the Hue hub wont link try powering it down and trying again you should not need to factory reset the unit if its new but it might be worth doing thst as well.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
