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Discussion topic: Personal Safety and Phone Failure

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This message was authored by: ADKett

Message posted on ‎29 Apr 2025 09:30 PM

Personal Safety and Phone Failure

My dads phone isn't working, his personal car alarm is linked to it and is therefore not working, I'm worried he's not safe and I live miles away.  No one answering phone at sky as its past 9pm, help?

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This message was authored by: caesarome

Message posted on ‎29 Apr 2025 09:40 PM

Re: Personal Safety and Phone Failure

Posted by a Superuser, not a Sky employee. Find out more

@ADKett 

In what way is his phone not working, are you saying it is not connected to his Sky Broadband connection ?

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Message posted on ‎29 Apr 2025 10:19 PM - last edited: ‎29 Apr 2025 10:21 PM

Re: Personal Safety and Phone Failure

Posted by a Superuser, not a Sky employee. Find out more

@ADKett 

 

Unfortunately no-one posting to this forum can provide any particular help, and domestic broadband really isn't robust enough to be considered a safety system.  Once the typical basic troubleshooting has taken place (unplug/replug all connections etc) it's the remit of external engineers to investigate, and that doesn't happen outside normal business hours.

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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