Parental controls disappeared from sky app

[Mark4110]

We have Sky WiFi max for the Parental controls but they have disappeared from my sky app so I can't control them? Been like it for 2 days?!

I've tried deleting app and reinstalling, turning hub on and off

[caesarome]

@Mark4110 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[LJB-C]

Thanks for escalating this @caesarome. We’ve sent an invite to chat over @Mark4110 

Please be aware conversations automatically close if there is no response within 48 hours.

[Marie150]

Can I ask if you managed to resolve this? I have the same issue and have tried everything. My sons device is currently paused and I have no way of unpausing. He needs it to study for his exams.