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Discussion topic: Paid twice
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This message was authored by: Rahima+B
Message posted on 06 Jan 2026 09:10 PM
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Paid twice
I paid my broadband bill twice by mistake I want a refund can anyone help I need to get the money back ?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 06 Jan 2026 10:30 PM
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Re: Paid twice
If you see a credit on your account then give Sky a call as they should be able to refund it back to you. It should then be refunded within 5 working days so going forward you shouldn't need to make any manual payments as Sky should take it automatically from you via your payment method you have setup on your account.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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