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Discussion topic: PS5 Not Connecting To Internet

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This message was authored by: PaulH113

PS5 Not Connecting To Internet

I have tried everything

 

In my house, every phone, tablet and tv will connect to the wifi but NOT the PS5

 

Im paying for 900mb purely for the PS5 and that wont connect.

 

Its been on and off for 19 months, my contract end in april and it cant come soon enough.

 

Has anyone had this issue befor enad how did you correc **bleep**? I went into hub setting but that times out and says unsecure cnnection each time i plress apply settings.

 

im at my witts end 

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This message was authored by: Chrisee

Re: PS5 Not Connecting To Internet

Posted by a Superuser, not a Sky employee. Find out more

@PaulH113 ideally  use an ethernet cable from the hub to the PS5 which will give you the fastest and most stable connection. Gaming actually only requires around 10Mb/s but having extra bandwidth is helpful when downloading games. Connecting by WiFi is always a less good alternative as it increases latency but assuming the console is reasonably close to the hub these instructions should work https://www.playstation.com/en-gb/support/connectivity/internet-connect-playstation/#wireless

 

For a basic connection you should not need to make any changes to the hub for playing games. If the console is out of effective range you will need to use an extender but there are other options if that is the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: PaulH113

Re: PS5 Not Connecting To Internet

Everything in this link is stuff i have tried.

 

What i dont understand is everything elso in the house works, i used my phone as a hotsot and the ps5 connected to that, everything else connects to the wifi but not the ps5. It literally just paclked in and wont event trt to connect, it just says something went wrong. this happened 24 hours ago.

i hate been connected to that same hub for 19 months , speeds have been shockning but at least its connected until now.

 

anyone from Sky able to help ?

This message was authored by: JamesB312

Re: PS5 Not Connecting To Internet

Did this get resolved as I've got the exact same problem 

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