Discussion topic: PROBLEM IN SETTING UP THE BROADBAND

This message was authored by: Debora76 · ‎28 Jun 2022

Hello,

I just had the enginner coming to set up TV sky box and broadband. He told me that he is not able to set the broadband as it is owned by BT, and that I need to call SKY.

Who can help? I tried to call the customer service but I cannot get anyone through. I waited 3 weeks to have the engineer coming and now I don't have a broadband, just left with a problem to solve.

This message was authored by: cookiemonsteruk · ‎28 Jun 2022

@Debora76

Sky deal with the tv side whilst openreach deal with broadband .

What does it say on your orders on your my sky app

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This message was authored by: jamesn123 · ‎28 Jun 2022

@Debora76

If you have placed a broadband order alongside your TV order you should have an activation date listed in your Sky account/The My Sky app or the email Sky sent to you when you signed up

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Debora76 · ‎28 Jun 2022

I received an email saying that my activation was on 24/06. Is there anyway I can contact them?

This message was authored by: jamesn123 · ‎28 Jun 2022

You'd be best to call

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: PROBLEM IN SETTING UP THE BROADBAND

PROBLEM IN SETTING UP THE BROADBAND

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