PON red light / Power Green / Lan green

[Jay+elms]

We had our broadband connected up this morning, it all worked fine until around an hour ago when the connection cut out.

I have checked and the PON light is a solid red colour. The devise has power with a green light on both the Power and Lan.

I have gone through all the trouble shooting over and over and get nowhere.

can anyone help?

[TimmyBGood]

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@Jay+elms wrote:

the PON light is a solid red colour.

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PON is 'passive optical network': anything other than green typically means there's a fault in the optical circuit somewhere external to your address, which will need the system maintainer (Openreach or Eircom) to investigate.