19 Jul 2024 08:00 PM
20 Jul 2024 07:54 AM
Posted by a Superuser, not a Sky employee. Find out more@Szyszy a red PON light points toman issue with the fibre connection to your home and will require Sky to getOpenreach to check thst out for you. I have therefore escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
20 Jul 2024 08:25 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Szyszy.
22 Jul 2024 09:05 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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