PON light not on

[RebeccaForsyth]

Just connected router to onto box, all lights are on except for the PON which is the Internet. I ve done all the troubleshooting that openreach and the Internet advised but nothing has worked.

[RebeccaForsyth]

Just connected router to ont box, all lights are on except for the PON which is the Internet. I ve done all the troubleshooting that openreach and the Internet advised but nothing has workedPlease help

[Chrisee]

@RebeccaForsyth if the PON light is not lit the ONT is not receiving an Optical signal. However in this condition normally the red LOS light on Openreach ONTs is on (Loss of Signal).

Can you post a picture of the ONT? It is possible it msy not be the correct unit if you have moved into a property where the previous occupiercwas using a different network like Virgin their engineers helpfully remove the Openreach unit and fit their's instead. Openreach ONTs are branded with their name.