Discussion topic: Outage in your area
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Message posted on 14 Jan 2026 10:40 PM
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Outage in your area
Hi,
I'm having major issues with my broadband. This has been going on for weeks now. After around 7pm each evening the speed drops to around 3.6 - 5 Mbps, normally around 120-140 Mbps. I use https://fast.com/ to check (which I was advised by Sky to do)
When using - https://www.sky.com/servicechecker it says there is an outage in my area, but this has been going on since Outage start date: 05 December 2025
I've gone through all the usual channels, done all the usual restarts, updates etc, etc...Nothing has changed. I work from home and it's pretty vital I have a decent speed broadband in the evening.
I'm at a loss to know what to do now, because as usual Sky 'support' is next to useless. I will certainly be changing my broadband to squirrel, but just wondered if anyone else has the smae issues and any ideas on how to solve it?
Thanks
Kris
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All Replies
Message posted on 14 Jan 2026 10:57 PM
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Re: Outage in your area
@Camuski Your speed test at the time, are you checking both wireless and wired in the testing to rule out one or the other as the restriction point!
Message posted on 15 Jan 2026 10:44 AM
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Re: Outage in your area
Good point. I've just been testing wired. But would wireless affect the wired? I've no idea about these things?
Thanks
Kris
Message posted on 15 Jan 2026 10:51 AM
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Re: Outage in your area
@Camuski Yes, think off it as all shared between everything, imagine you are on a wired connection, downloading a HUGE PS5 game it's going to take 59Hrs to get it, do you think every other device on a wireless wifi connection is going to wait 59hrs until that is finished....
It's ALL shared and timesliced, takes ONE rogue wifi device to really mess up a network, and that can happen at anytime especially with all the automatic background updates, have seen a mobile app bring a network to it's knees so bad with a stupid auto update!
Message posted on
15 Jan 2026
11:16 AM
- last edited:
16 Jan 2026
09:07 AM
by
Nimbob
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Re: Outage in your area
Right,
So I guess the next approach would be: Get back in touch with support. And test the wi-fi side of things?
The annoying part of all this is, when I call, there is just a standard message saying: "We are aware of a problem in you area" NO SUPPORT! So I have to bypass that somehow? Plus, when the speed drops (after 7pm) there is no one available! It's like a Catch-22 nightmare that never ends...
[Removed] So frustrating!
Thanks for the info, appreciated.
Moderator notes: Removed foul language
Message posted on 15 Jan 2026 11:50 AM
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Re: Outage in your area
@Camuski As a note for you and hope that this is not going on with such low speed's especially in peak time but it may be happening, and this is straight from OR....
1. FTTP is a contended service, up to 32 users can be sharing the 2.5Gb backhaul, so you can never expect the full speed all the time, you may get 900mb when there are fewer people using it. I expect that you are sharing the backhaul with many users. If everyone was using it fully, you may only get 78mbs. Its called statistical multiplexing, which relies on the fact that all users are not utilising their connection fully, all of the time.
BT quote up to 900mb, so you are likely to get much less than that during peak times.
Speed tests pass very little data, so normally give a much higher speed.
2. The max OR connect to a splitter is 30 ( 32 is the splitter maximum but policy is 30 ) not every CBT port provided is likely to have a customer using it , so unless on a ‘new site’ that has no alternatives to OR FTTP the actual number on a splitter is likely to be way less , OR currently have about a 30% take up, so maybe 10 users per splitter , plus the majority don’t take 900Mb but slower profiles , and the chances of those ‘on line ‘ at any one time all and doing something intensive, rather than browsing / Netflix that may be consuming less than 30-100Mb , is slim , that’s why there is a 700Mb minimum speed guarantee on 900Mb …..the 2.4Gb will be plenty ,you would have to be incredibly unlucky to have any consistent congestion.
If you suspect PON congestion, try at a time when there won’t be much activity, late evening or early morning .
Message posted on 16 Jan 2026 10:21 AM
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Re: Outage in your area
@Camuski What sky Hub are you actually using and if you know the connection type or the full speed off your package, the sky hubs all below, your in that twilight zone off either copper/Full Fibre with upto the 150Mb/s speed coverage! Linked below the hubs you can take a look and say which one is like yours!
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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