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Discussion topic: Outage in area.

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This message was authored by: Sam996

Outage in area.

Since about half 3 last night the service checker is saying there's an outage in our area so no broadband. Does anyone know how long it actually takes for these to get sorted out? I have an on one doctors appointment on Monday and can't afford to miss it. Is there anyway to get the fixing of this sped up?

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This message was authored by: GD1

Re: Outage in area.

Posted by a Superuser, not a Sky employee. Find out more

@Sam996  No one can give you any realistic timescales as we simply don't know how bad the issue is or what has caused the outage.  

 

There isn't anything you can do to speed up a resolution.   It will take as long as it takes.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Outage in area.

Posted by a Superuser, not a Sky employee. Find out more

@Sam996 wrote:

Is there anyway to get the fixing of this sped up?


No.  The cause of an area outage could range from a software misconfiguration, a failed electronic component in a telephone exchange or a catastrophic vehicle impact wiping out a roadside cabinet: clearly these have very different times to resolve.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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