Discussion topic: Outage in area.
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Message posted on 27 Jul 2024 09:25 AM
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Outage in area.
Since about half 3 last night the service checker is saying there's an outage in our area so no broadband. Does anyone know how long it actually takes for these to get sorted out? I have an on one doctors appointment on Monday and can't afford to miss it. Is there anyway to get the fixing of this sped up?
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All Replies
Message posted on 27 Jul 2024 09:41 AM
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Re: Outage in area.
@Sam996 No one can give you any realistic timescales as we simply don't know how bad the issue is or what has caused the outage.
There isn't anything you can do to speed up a resolution. It will take as long as it takes.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 27 Jul 2024 10:09 AM - last edited: 27 Jul 2024 10:11 AM
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Re: Outage in area.
@Sam996 wrote:
Is there anyway to get the fixing of this sped up?
No. The cause of an area outage could range from a software misconfiguration, a failed electronic component in a telephone exchange or a catastrophic vehicle impact wiping out a roadside cabinet: clearly these have very different times to resolve.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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