Our internet is running slow

[NikkiWilson]

I have ran a speed test through Ookla as our wifi seems to be running intermittently, with TV buffering and downloads taking a very long time. The speed test shows just 16mbps currently. 

[Addie15]

Hi there, @NikkiWilson.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147