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Discussion topic: Original Hub not performing after full fibre upgrade
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This message was authored by: NewbieQ
Message posted on 13 Dec 2024 05:38 PM
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Original Hub not performing after full fibre upgrade
Very unhappy with the number of tonnes that i have had to restart the hub since the upgrade to Full Fibre. It just loses connection . The internet and phone lights turn steady orange. Never had any problems with this hub prior to full fibre. Done your connection tests and there has never been a problem with the external fibre connection to house so something odd is causing the hub to drop the connection inside the house. Please provide a new upgraded hub. I work from home so this is vital.
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 13 Dec 2024 05:40 PM
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Re: Original Hub not performing after full fibre upgrade
@NewbieQ wrote:
Please provide a new upgraded hub. I work from home so this is vital.
Current Sky customers upgrading to FTTP are expected to continue to use a Sky Broadband Hub unless they add the WiFi Max subscription supplement. This is rather odd because new customers get the Max Hub by default (although not the additional WiFi Max features)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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