Ordered broadband

[Robbo0410]

Morning

A sky engineer was recently out at my home to fix my sky TV, I talked to him about broadband, since I already have full fibre installed, I decided to go with Sky also for broadband, I explained that the ONT is faulty and needs replaced, he put that in the notes with the order and also said that I already had it installed and just needed the ONT switched over, I got a text yesterday off Openreach asking if I still wanted to go ahead with the installation, I'm a bit baffled as I was told a Sky engineer would be coming out, what shall I do just explain that the ONT needs switched over when Openreach turn up on Monday? I'm not sure as to why they are treating it as a installation, I understand that it's a new order with a different provider so that might be why 

[Chrisee]

@Robbo0410 if you need a new ONT you normally need Openreach to check and test the set-up as while the could be bad the issue could be a poor fibre weld in the external connection point. While some Sky engineers can do this work you often get Openreach or one of the sub-contractors as there is a shortage of fibre engineers.

[Robbo0410]

Yeah no worries just thought I'd ask, I'll just have to explain that it's already installed and they'll check everything is working as they are treating it as an installation