Order failed

[Lizzy4]

I placed an order to switch to sky broadband on Friday gave the guy all the details got an email confirming it and that was it. When I went into my app later that evening it says there is problem with your Order action required. rang sky today and they said the order failed and the broadband team are not working till Monday.. I'm on a tight timeline to get it changed before my cooling off with my current provider is up. Can I place another order online myself and see if it goes through I actually didn't realise its cheaper if you do it online yourself or do I need to wait till Monday to speak to then 

[mormegil]

You should get a text today regarding the failed order 

more than likely it has been cancelled by your current provider

[mormegil]

The department is open Monday to Saturday it only closed on Sundays as openreach are closed then for provisioning issues

[mormegil]

Any department can tell you why the order failed as the notes are contained within Skys messaging services, sounds like the agent you spoke didn't want to look or didn't understand what the issue was

[Chrisee]

@Lizzy4 to save you a call I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session where hopefully they can tell you what Sky have been told by Openreach. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.