0

Discussion topic: Orange lights

Reply
This message was authored by: Lerigo99

Orange lights

My wifi keeps disconnecting and showing orange lights. When I check the connection on the app it says there is no issues with my wifi or broadband, except clearly there is. 

Reply

All Replies

This message was authored by: JimM1

Re: Orange lights

@Lerigo99 Do you have the 4 light hub, and two are going amber, internet and possibly voice, they do have names under the lights or look at the link.

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

 

This message was authored by: caesarome

Re: Orange lights

Posted by a Superuser, not a Sky employee. Find out more

@Lerigo99 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply