Optic Fibre cable needs replacing

[Ro0R0o]

I am unsure who is best to contact Sky or Openreach. 

We are in need of a new Optic Fibre cable which needs replacing due to an accident when having new flooring put down. 

I need to arrange for a engineer to come and replace the cable. 

Can you please guide me through how to arrange for this to happen?

Many Thanks,

Lauren

[GD1 · Accepted solution]

@Ro0R0o  You will need to call Sky as they are the customer of Openreach, not you, I would also expect a charge for the damaged cable.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.