Openreach

[KevClow74]

Hi, just had sky glass delivered and was having the broadband connected on the 29th Apr. I now have a text saying my new install date is 13th May which is absolutely no good as I work from home and need it. Openreach dont take calls and Sky fobbed me off. Who can I speak to?

[JimM1]

@KevClow74 As your contract is with sky, then they are the only people you can speak to.

[Daniel0210]

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@KevClow74 wrote:

Sky fobbed me off. Who can I speak to?

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@KevClow74 

Sky can't influence Openreach over the time period for activation. Also remember that Sky broadband is a domestic service so although fine for customers who work from home it brings no extra or quicker support.

[StillOnHold]

I wouldn't hold your breath when it comes to OpenReach. We have been waiting since last September for fibre to be connected to the property. Had 6 cancelled installation dates umpteen phone calls, all with different reasons why it hasn't happened. Currently scheduled for end of June.

[Sayek]

Sounds like a pain in the rear. I am also expecting Openreach to install a new line from the street pole on 29th April. Dreading a text message like yours.

I also work from home most days and have 2 boys preparing for school exams so can't afford without internet. I gave notice to Virgin Media to end service on 15th May so a bit of overlapping safety.

Like others have mentioned..if Openreach change the date you can't really do much.

[TimmyBGood]

Openreach is attempting to carry out more than 80,000 new FTTP installations each week to meet the national target date (currently December 2026) for 85% coverage: unfortunately it's inevitable that some won't go smoothly.