Openreach power cable missing

[JLT131]

Ive just moved into a new house, there is an openreach box but there are no lights on it. There is a green cable that connects to outside, but nothing left to actually connect it to power.

i tried replying to Openreach's activation text saying the cable was missing, but it said "this message failed to send". How can I order a replacement? 

 

[TimmyBGood]

@JLT131 

Unfortunately I believe you have to wait until the activation date has passed, and then log a fault with the ISP (Sky)

Particularly unfortunate that the previous occupant apparently read the label on the ONT but took the mains adapter anyway.

[JLT131]

My activation date was Monday! 

[jamesn123]

Hi @JLT131 

I've flagged your post to Sky, look out for a message on the forum

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JLT131.

[JLT131]

Thank you!