Openreach cable

[Cp40jazz]

Following the recent bad weather the overhead cable outside my house has sagged down.  I called Openreach and they said it would need to be retensioned and to call my provider (Sky) to request an engineer.  I did that some time ago and have heard nothing back.  Any ideas about what I should do next.  If the cable falls on my car or a passer by I imagine legal action would follow.

[Daniel0210]

@Cp40jazz 

If it's something you believe is dangerous report it direct to Openreach as per their advise in this link

https://www.openreach.com/help-and-support/damage-health-and-safety

[Cp40jazz]

Thanks Daniel.  I did just that and an Openreach engineer came out.  He basically agreed it needed to be retensioned although thought it unlikely to fall on anyone.  I’m just a bit anxious about parking under it with it being so low over my drive.  Sky said I ought to hear something back within 72hrs but that has long since passed.  I really didn’t want to have to go through the whole customer service experience again but may have to.

[Daniel0210]

@Cp40jazz 

You've done the right thing and if an Openreach engineer didn't think it was dangerous or a safety concern that's down to them. Not sure why the engineer couldn't fix it or at least undertake a temporary solution.

[Cp40jazz]

Thanks Daniel.  I guess I will just have to endure the Sky customer service automated queuing system again in order to resolve this.  In the meantime, if my car gets damaged I will be claiming against Sky / Openreach as they are fully aware of the sitation.

[Daniel0210]

@Cp40jazz 

I don't think Sky will be liable for any damage… Openreach maybe.

[Cp40jazz]

Thanks Daniel.  Fortunately, I am a lawyer so fully aware of options.  Thanks though.