Following the recent bad weather the overhead cable outside my house has sagged down. I called Openreach and they said it would need to be retensioned and to call my provider (Sky) to request an engineer. I did that some time ago and have heard nothing back. Any ideas about what I should do next. If the cable falls on my car or a passer by I imagine legal action would follow.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thanks Daniel. I did just that and an Openreach engineer came out. He basically agreed it needed to be retensioned although thought it unlikely to fall on anyone. I’m just a bit anxious about parking under it with it being so low over my drive. Sky said I ought to hear something back within 72hrs but that has long since passed. I really didn’t want to have to go through the whole customer service experience again but may have to.
You've done the right thing and if an Openreach engineer didn't think it was dangerous or a safety concern that's down to them. Not sure why the engineer couldn't fix it or at least undertake a temporary solution.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thanks Daniel. I guess I will just have to endure the Sky customer service automated queuing system again in order to resolve this. In the meantime, if my car gets damaged I will be claiming against Sky / Openreach as they are fully aware of the sitation.
I don't think Sky will be liable for any damage… Openreach maybe.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
